Privacy Policy.
Last updated: March 15, 2026
How we collect, use, and protect your personal information
At Designers Puzzle, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
1. Introduction
Designers Puzzle FZ-LLC ("Company", "we", "us", "our") operates the Designers Puzzle platform, including the website at designerspuzzle.com and related mobile applications (the "Platform"). This Privacy Policy applies to all users of the Platform, including clients, providers, and visitors.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at privacy@designerspuzzle.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the Platform, express an interest in obtaining information about us or our products and services, when you participate in activities on the Platform, or otherwise when you contact us.
2.1 Information You Provide
- Account Information: Name, email address, phone number, password, and profile picture.
- Business Information: For Providers, we may collect business name, business license, tax information, bank account details for payouts, and company registration documents.
- Address Information: Billing address, shipping address, and location information.
- Identity Verification: Government-issued ID, passport, or other identification documents for verification purposes.
- Payment Information: Credit card details, bank account information, and other payment data (processed securely by our payment partners).
- Profile Content: Portfolio images, project descriptions, listings, reviews, and other content you upload.
- Communications: Messages sent through our platform, emails, and other correspondence.
2.2 Information Automatically Collected
- Usage Data: IP address, browser type, device information, pages visited, time spent on pages, clicks, and other usage statistics.
- Location Data: General location information based on IP address.
- Cookies: Information collected through cookies and similar tracking technologies (see Section 5 for details).
2.3 Information from Third Parties
- Social Media: If you choose to sign up using social media accounts, we may receive profile information from those platforms.
- Payment Processors: Payment confirmation and transaction details from our payment partners.
- Verification Services: Identity verification results from third-party verification services.
3. How We Use Your Information
We use personal information collected via our Platform for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
- To facilitate platform services: To create and manage your account, process transactions, facilitate communication between users, and provide the core functionality of the platform.
- To verify identity: To verify the identity of Providers and ensure the safety and integrity of our community.
- To process payments: To process your transactions, handle escrow services, and manage payouts to Providers.
- To communicate with you: To send you updates, security alerts, support messages, and administrative information.
- To improve our platform: To understand how users interact with our platform, analyze usage patterns, and improve our services.
- To personalize your experience: To tailor content and recommendations based on your interests and usage history.
- To ensure security: To detect and prevent fraud, abuse, and other harmful activities.
- To comply with legal obligations: To comply with applicable laws, regulations, and legal processes.
- To enforce our terms: To enforce our Terms of Service and other agreements.
- To send marketing communications: With your consent, to send you promotional materials and offers (you may opt out at any time).
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We implement:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security assessments and monitoring
- Access controls and authentication requirements
- Employee training on data protection
You are responsible for maintaining the security of your account credentials. We strongly recommend enabling two-factor authentication if available.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Your Rights & Choices
8.1 Access and Portability
You may request access to the personal information we hold about you and, in some cases, receive a copy of that information in a structured, commonly used, and machine-readable format.
8.2 Correction
You have the right to correct any inaccurate or incomplete personal information we hold about you. You can update much of this information directly through your account settings.
8.3 Deletion
You may request that we delete your personal information, subject to certain exceptions (e.g., where we need to retain data for legal compliance or to complete a transaction).
8.4 Opt-Out of Marketing
You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us. Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or orders.
8.5 Account Settings
You can review and change your personal information by logging into your account and visiting your account settings page.
8.6 How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@designerspuzzle.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
9. International Data Transfers
Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
Specifically, our servers are located in [country/region], and our service providers operate in various countries. If you are located outside of the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal information, to the UAE and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
10. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 18 without verification of parental consent, we take steps to remove that information from our servers.
11. Third-Party Links
Our Platform may contain links to third-party websites or services that are not owned or controlled by Designers Puzzle. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
For material changes, we will provide a more prominent notice (such as an email notification).
13. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Designers Puzzle FZ-LLC
Attn: Privacy Officer
Unit 12, Alserkal Avenue
Dubai, United Arab Emirates
privacy@designerspuzzle.com
+971 4 123 4567